Business Manager Support


Business Manager Professional Quick Help

This page includes a quick help on "How To's" the most common question asked by our clients.
Click on the How To question to view the solution steps.



Yes, but you must install an update from Microsoft website to be able to use Business Manager Software, follow the next steps to install the required update:

If you have Microsoft Office 2007 or later 64-bit version you might receive the error "the 'microsoft.ace.oledb.12.0' provider is not registered on the local machine", follow the next steps to fix the error:

  • download the required update from Microsoft Website from the following link:

  • http://www.microsoft.com/download/en/confirmation.aspx?id=23734
  • Even though it's for Office 2007, it will also work and fix the error if you have Microsoft Office 2010
  • Click Save or Run and follow the installation instructions
  • When the above update is completed successfully, run Business Manager Professional software and you should no longer receive the above error

Follow the next steps to install the business manager software with Standard User rights:

  • This procedure assume that you have successfully downloaded and extracted the Business Manager software installation package.
  • Right mouse click on Setup.exe and you should see the following screen:


  • Click Run as different user menu and the following window appears:


  • Enter the computer administrator account and password.
  • Follow the setup instructions.

Follow the next steps to update superannuation rate:

  • Click Tools from the main menu
  • Click Program Settings menu
    • Update the superannuation guarantee (SG) rate if required
    • Click Update button to update all current employees to match the new superannuation guarantee (SG) rate.
    • Click Yes for the confirmation popup message to start the update.
    • Click OK when the update is completed successfully.

Follow the next steps to reconcile transactions:

  • Click Tools from the main menu
  • Click Account Reconciliation - Reconcile Accounts menu
    • Select the bank account if required.
    • Select date range and click Find button to view all non-reconciled transactions within the selected period.
    • Review the listed transactions.
    • Place a check mark under the Reconcile column for all transactions ready to be reconciled.
    • Click Reconcile button.
    • Click Yes for the confirmation popup message to start the reconciliation process.

Follow the next steps to generate payment slips:

  • Click Payroll icon on the toolbar
  • Click Payment Slips button
    • Branch this option is available only when the company is set for multi-branch. Select the branch name.
    • Employee select the employee name or select All Employees to include all business employees.
    • Payment Dates select the payment start and finish dates.
    • Click Find and all available payroll payments will be added to the list.
    • Click E.F.Print and select your preferred printer name (3 payment slips in one A4 page, saves paper).
    • Click Save and select a destination folder.
    • Click Print and select your preferred printer name.
    • Click Send Email and the system will send each of the selected payroll payments as PDF attachment with the email.

Follow the next steps to generate PAYG payment summary:

  • Click Employees icon on the toolbar
  • Click Payment Summary button
    • Branch this option is available only when the company is set for multi-branch. Select the branch name.
    • Employee select the employee name or select All Employees to include all business employees.
    • Financial Year select the required financial year.
    • All available PAYG payment summary will be added to the payment summary details list and you should see the total of each type of PAYG payment summary.
    • Authorised Signature enter the name of the business authorised person.
    • Date select the date of authorisation.
    • Select the required employees or click Check All to select all available PAYG payment summary
    • Click Save and select a destination folder.
    • Click Print and select your preferred printer name.
    • Click Send Email and the system will send each of the selected employee an email with their PAYG payment summary as PDF attachment with the email.

Follow the next steps to enable four (4) decimal digits for payroll hours:

  • Click Tools from the main menu
  • Click Program Settings menu
    • Click Payroll Settings tab.
    • Check the Enable four (4) decimal digits for payroll hours checkbox.
    • Click Save button to update your program settings.

Follow the next steps to choose a payment slip template:

  • Click Tools from the main menu
  • Click Program Settings menu
    • Click Payroll Settings tab.
    • PaySlip Template select the require template name.
    • Click Save button to update your program settings.

Follow the next steps to setup business email profile:

  • Click Setup from the main menu
  • Click Email Profile Settings menu
    • If you are using one of the default email profiles, select the profile name and then click Edit and update your email details
    • Or, click New button and enter the email details.
    • Place a check mark on Enable Profile checkbox. You must enable the required profiles
    • Place a check mark on Default Profile checkbox. You should set one profile as the default email profile.
    • If you are unsure of some of the information, contact your email hosting company to obtain the correct information.
    • Click Save button to save the new profile.

Follow the next steps to add business logo:

  • Click Setup from the main menu
  • Click Invoicing Setup from the main menu
  • Click Invoice Template Setup menu
    • Click Include business logo image for tax invoice check box.
    • Click Add Logo button and select the logo file, make sure the logo size is 15.75cm x 2cm
    • Or, click Delete Logo button.
    • Click Save button.

Follow the next steps to select invoice template:

  • Click Setup from the main menu
  • Click Invoicing Setup from the main menu
  • Click Invoice Template Setup menu
    • Select the invoice template layout format, there are eight different formats
    • Click Save button.

Follow the next steps to add payroll hour type:

  • Click Setup from the main menu
  • Click PAYG Work Hours Type menu
    • Click New button.
    • Enter the hours type code and description.
    • If the hours type attracts superannuation, place a check mark next to Superannuation Guarantee Contribution Applicable checkbox.
    • Click Save button to save the work hours type details.

Follow the next steps to enable leave entitlement for an employee:

  • Click Employees icon on the toolbar
  • Select an employee and Click Edit button or double click on the selected employee to update the employee's details.
    • Click Salary Details tab.
    • Place a check mark next to Annual Leave applied checkbox and enter the number of weeks as per employee's annual leave entitlements.
    • Place a check mark next to Personal Leave applied checkbox and enter the number of days as per employee's personal leave entitlements.
    • Place a check mark next to Show leave details in payslip print out checbox if you want to include annual leave entitlements in the payment slip.
    • Click Save button to save the employee's details.

Follow the next steps to add allowances or deductions for an employee:

  • Click Employees icon on the toolbar
  • Select an employee and Click Edit button or double click on the selected employee to update the employee's details.
    • Click Payroll Details tab.
    • Allowances enter the default allowances for the current employee, the allowances will be used automatically when generating payroll payment.
    • Deductions enter the default deductions for the current employee, the deductions will be used automatically when generating payroll payment.
    • Click Save button to save the employee's details.

Follow the next steps to export employees details:

  • Click File menu then click Export Data
  • Click Employees Records
  • Select the required employees and click Export button and select a destination folder.

Follow the next steps to import employees details:

  • Click File menu then click Import Data
  • Click Employees Records
  • Click Browse button and select the employees files.
  • A list of available employees will be listed as either New Employee or Existing Employee status.
  • Select the required new employees and click Import button.