Money Transfer Transactions

Keep all your money transfers in one place, outgoing, incoming and busines transfer can be accessed through the Money Transfer window

• Storing outgoing, incoming, and business transfers
• Record customer, beneficiary, employee and bank accounts from within the transfer window
• Upload customers and local beneficiaries identifications
• Auto sanctions checking and notifications
• Reset paid or partially transactions
• Manage customers online bookings and incoming transfers

Money Transfer Actions

With every transfer, you can:

• - update a transfer
• - print a transfer
• - delete a transfer
• - sign a transfer
• - attach documents to a transfer

Updating a Transfer

Click the Edit button under the Action column next to the transfer that you would like to update

Deleting a Transfer

Click the Delete button under the Action column next to the transfer that you would like to remove

Paid, partially paid and reconcilled transfers can not be deleted.

Customer's Signature

MoneyXpress Pro offers a digital signature feature to embed customer's signature onto the transfer receipt.

• On-Site ask the customer to sign using a touch screen device
• Email Link send the customer a signature email link valid for 24 hours
• Mobile App for customers using a mobile app, send a request and customers will get a notification when login to the mobile app

Once a signature is recorded, you will not be able to update the transfer information. When there is a need to update a transaction, you must remove customer's signature first. When the update is completed, you can ask the customer to re-sign the transaction with the updated information.

Customer's signature can only be used for the transaction that the customer signed, you can not re-use customer's signature for future transactions.

Follow the next steps to request a customer digital signature:

1. Access Transfer from the application menu
2. Click Manage Transfers
3. Click under the Action column next to the transfer that you would like to request a digital signature
4. The customer's signature window appears
• On-Site ask the customer to sign using a touch screen device in the signature panel, click Save Signature
• Email Link copy and send the signature email link (valid for 24 hours) to your customer
• Mobile App click Send Request and customer will see the request on next login

To remove a signature, access the required transfer and click Remove Signature and confirm the removal.

Attaching Documents

You can attach up to 4 documents to each transfer, these documents are categorised as:

• Senders' Documents documents related to the sender such as a bank statement
• Receivers' Documents documents related to the receiver such as proof of payment

1. Access Transfer from the application menu
2. Click Manage Transfers
3. Click under the Action column next to the transfer that you would like to upload and attach documents
4. The transfer's documents window appears
• Title enter a document title
• Type select the type of doucment
• File click Choose file or Browse and select the document from your computer
5. Click Upload

Emailing a Transfer

Follow the next steps:

1. Access Transfer from the application menu
2. Click Manage Transfers
3. Click under the Action column next to the transfer that you would like to email
4. The transfer's documents window appears
• Click Send Email and the send email window appears
• Customer enter customer's name and email address
• Email Message review the email message
5. Click Send Email

The transfer receipt will be attached as a PDF file and sent to customer's email address.